News From FleXtel : September 2008

Earlier Updates

A Simple Reminder!

In response to some excellent suggestions, we've simplified the password recovery process.
Now all you have to do is:
  1. Enter your FleXtel Number and your registered email address
     
  2. Click the Request button
     
  3. Check your email and Click the link

That's it! ...and just as secure!

So, if you've forgotten your password, just go to account logon and click the forgotten password button.

Great News for Apple Mac, iPodTouch and iPhone Users

We've also listened to you about our website performance, so it should now work better for Apple Mac, iPodTouch and iPhone users, which all use Apple's Safari browser. A spin-off is that users of Google's Chrome browser will also get enhanced performance (as Chrome employs the Safari engine). You can expect blistening performance from these browsers, as our technlogy takes advantage of the efficiencies of client based computing and Chrome is the best in class.

However, in case you do find problems or want enhancements, we'd be grateful if you'd tell us about them or email us at ask@flextel.com.

Ofcom Update

Just for the record...

070 Personal Numbers

Thanks for all those helped show that 070 is a powerful and useful service, we are still waiting for news.

0870 Business Numbers

This has been delayed further, with any change being no earlier than next year. Since the 070 pre-call announcement mess, Ofcom has removed this requirement not only from 070, but also from 0870.

This means that much of the consumer protection benefit of the 0870 disruption has been lost. So Ofcom must now revisit its Cost Benefit Analysis(CBA) for 0870.

Ofcom Rebuked

Recently the judges, presiding at the Competition Appeals Tribunal, unanimously criticised Ofcom in two separate and unrelated cases. In particular for "serious errors" and also for a "flawed CBA". They stated that Ofcom's decisions must "meet the test of Profound and Rigorous scrutiny". As a result Ofcom is "reviewing its processes" in the light of these two damning judgements. For details see our Working with Ofcom page.

So, in simple terms, the CAT have told Ofcom to start again and try harder. These judgements may hopefully encourage Ofcom to deliver better quality proposals. So if you are using 070 or 0870 carry-on, they'll probably be here for a while, yet.

Thank you all, for your continued co-operation and support.

Kevin Archer
Marketing Manager
ask@flextel.com
Main : +44 870 3210 100

 

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